Brochure 4 Agile Working
There is always a very dynamic working atmosphere in the call centre. Contrasting interests come together. Concentrated work in the conversations of the individual agents on the one hand. On the other hand, communication has a high priority, thus work groups form and can lead to high mutual disturbances. Despite dynamic, sometimes downright hectic activity, each employee must be offered not only the necessary communication areas but also a sufficient quiet zone or personal workspace for concentrated work. In addition, there is almost always a high level of confidentiality. The client must be sure that the content of telephone conversations is not inadvertently disclosed to outsiders.
At the workplaces, these requirements are fulfilled if the groups are sensibly structured, the acoustic walls used have a high level of sound absorption as well as sound insulation and these are combined with appropriate open spaces. Acoustic and visual screening is provided here by flexible room partitioning systems of the highest sound-absorbing quality - relatively low at workplaces for seated activities, higher at workplaces for seated and standing activities.
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